Skip to content
Home » Refund Policy

Refund Policy

Effective Date: April 17, 2026

1. Overview

This Refund Policy applies to all B2B customers, enterprises, and business entities purchasing products or services from DISLAB Industrial Co., Ltd. (“Company”, “we”, “us”, or “our”). We are committed to delivering high‑quality solutions that meet the specifications of our commercial agreements. This policy defines the terms and conditions under which refunds, credits, or replacements may be issued.

Because this is a business‑to‑business relationship, we do not offer refunds for “change of mind,” personal preference, or buyer’s remorse. Refund eligibility is strictly based on contractual terms, product defects, non‑conformity with agreed specifications, or failure to provide a contracted service.

2. Eligibility for Refund

A refund may be considered only if one of the following conditions is met:

  • Defective or non‑conforming goods – The delivered product has a material defect or does not match the technical specifications agreed in the purchase order or contract.
  • Service non‑delivery – A paid service (e.g., technical consulting, custom sourcing) has not been provided within the committed timeframe, and no alternative solution is accepted.
  • Verified overcharge or billing error – An incorrect amount was invoiced and paid due to a clear error on our part.
  • Mutual agreement – A refund is explicitly stated in a signed master services agreement, statement of work, or other written contract.

All refund requests must be submitted no later than thirty (30) calendar days from the date of delivery, invoice, or service commencement (whichever is applicable), unless a longer period is specified in your signed agreement.

3. Non‑refundable Situations

The following scenarios do not qualify for a refund, credit, or exchange:

  • Change of business requirements, market conditions, or internal strategy after purchase.
  • Products or services that were custom‑developed, configured, or personalized for your organization (unless they fail to meet written specifications).
  • Digital products, technical documents, or software licenses that have already been accessed, downloaded, or activated.
  • Consulting, technical support, or professional services hours that have already been delivered or partially performed.
  • Subscription or recurring fees for a period already consumed (e.g., monthly maintenance fee for a partially used month).
  • Clearance, discontinued, or “as‑is” items sold with explicit “final sale” terms.
  • Damage caused by misuse, unauthorized modifications, or failure to follow provided instructions.

4. Refund Request Process

To initiate a refund request, please follow the procedure below:

  1. Contact your account manager or email our B2B support team at contact@dislab.cc. Use the subject line “Refund Request – [Order/Invoice Number]”.
  2. Provide the following information:
    1. Order / Purchase Order (PO) number or invoice reference
    2. Product / service name and quantity
    3. Detailed reason for the refund request (attach supporting documents, photos, logs, or test reports if applicable)
    4. Your preferred resolution (full refund, partial credit, or replacement)
  3. Our B2B operations team will acknowledge your request within three (3) business days and may request additional evidence or a joint inspection.
  4. Once approved, we will issue a refund confirmation and provide instructions for returning physical goods (if any).

We reserve the right to reject refund requests that do not comply with this policy or the terms of your specific contract.

5. Refund Methods & Timing

Approved refunds will be processed using one of the following methods, at our discretion:

  • Credit towards future invoices – A non‑expiring credit memo that can be applied to any future purchase from our company (recommended for ongoing B2B relationships).
  • Wire transfer – To the original bank account used for payment, subject to a processing fee if the original payment method was non‑refundable.
  • Original payment method – Only if the original transaction was made via credit card or PayPal and fewer than 90 days have passed.

Processing times: After refund approval, we will initiate the refund within ten (10) business days. The actual arrival of funds depends on your financial institution and may take an additional 5‑10 business days for international wire transfers.

6. Return of Physical Goods (Industrial Components / Equipment)

If the refund involves physical products (e.g., pneumatic fittings, bearings, hydraulic adapters, industrial hardware):

  • You must obtain a Return Merchandise Authorization (RMA) number before shipping any items back. Unauthorized returns will be refused.
  • Return shipping costs are borne by the customer unless the return is due to a verified defect or our error – in which case we will provide a prepaid shipping label.
  • Items must be returned in original packaging with all accessories, documentation, and without further damage. We reserve the right to deduct a restocking fee of up to 15% for incomplete or damaged returns.
  • Risk of loss during return shipment remains with the customer until the goods are received and inspected by our warehouse.

7. Subscription & Service Credits

For recurring B2B subscriptions (maintenance plans, technical support, custom sourcing services):

  • You may cancel your subscription at any time with thirty (30) days’ written notice. No refunds are given for the current billing period; the service will remain active until the end of the paid term.
  • If we discontinue a core feature or materially reduce service levels, you may request a pro‑rated credit for the unused portion of the prepaid term. Such credit will be calculated from the date of discontinuation.
  • Service credits cannot be exchanged for cash unless the total credit exceeds $5,000 and your account has been closed for more than six (6) months.

8. Contractual Override & Master Agreements

This Refund Policy is a standard guideline. In the event of any conflict between this policy and a signed Master Services Agreement (MSA), Enterprise Agreement, or Statement of Work (SOW), the terms of the signed agreement shall prevail. We strongly recommend that all B2B customers establish clear refund, return, and liability terms in their written contracts before placing an order.

⚠️ Important for B2B purchasers: By placing an order or using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. This policy does not create any third‑party rights and is not a consumer protection document – it governs commercial transactions only.

9. Force Majeure & Special Circumstances

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, war, terrorism, embargoes, supply chain disruptions, or governmental actions. No refunds or credits will be issued for delays or non‑performance caused by force majeure events, provided we make reasonable efforts to resume service or delivery.

10. Contact Information

DISLAB Industrial Co., Ltd. – B2B Accounts & Billing

Email: contact@dislab.cc

WhatsApp: +86 139 1660 7907 (Mon–Fri, 9:00 AM – 6:00 PM CST)

Corporate address:

DISLAB Industrial Co., Ltd., Attn: Refunds Dept.

2618N 13-302 XSJ RD, SJ, Shanghai, China

For urgent matters related to a refund already in process, please reference your ticket number or invoice ID in all communications.

This Refund Policy may be updated from time to time. The latest version will always be available on this page. Material changes will be communicated to active B2B customers via email or account notification at least 15 days in advance.

© 2026 DISLAB Industrial Co., Ltd. – All commercial transactions are governed by this Refund Policy and applicable signed agreements.